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Privacy Policy

ELEVIST TRADING is committed to respecting and maintaining the privacy of our customers (“you”). The website www.speciallens.com (“our website”) is owned and operated by ELEVIST TRADING (“we”, “our” and “us”). ELEVIST TRADING is a company registered in Malaysia under company number 002136130-T. Our registered office is at SUITE132, MBE PSS EQUINE PARK, PETRONAS SERVICE STATION, 43300 SERI KEMBANGAN, MALAYSIA

What kind of information does SPECIALLENS collect?

We collect personal information that you provide (such as name, mailing address, phone number, email address, patient’s name (if different from your own), contact lens prescription, and the name and phone number of the eye care provider) when placing an order, registering with us, or participating in a promotion. We also maintain a record of your past purchases. Our information systems are also fully integrated which means after your first order, regardless of how you ordered (phone, web, etc.), we can look you up in a snap.

How does SPECIALLENS use my information?

First, we use your personal information to fulfill your orders. Second, we use it to confirm your order (or contact you if we have any questions regarding your order). Third, we may contact you (either directly or through a service provider bound by strict confidentiality) to help us learn more about your shopping preferences so that we may better serve you. Fourth, we may use your information to help us better improve our site design and your shopping experience. Finally, we may send you notices about our products, services, contests, surveys and promotions or news about contact lenses, optical goods, or ocular health.

Disclosure of Information

We may disclose your personal data to our ultimate holding company and any of its subsidiaries. In the following events we may disclose your information to third parties:

- If we (or substantially all of our assets) are acquired by a third party (personal data about our customers will be one of the transferred assets)

- If we sell or acquire any business or assets we may disclose your personal information to the third party buyer or seller

- If we are under any legal obligation to share your personal information. This may include providing information to third party companies for the purposes of fraud protection and reduction of credit risk

How do I access my information? How do I update my information?

After you register, you can access your account online by clicking the “My Account” link at the top of any of the pages on www.speciallens.com. Here you can edit your billing, shipping, email preferences, login information and password settings. You can also make these changes by email us at order@speciallens.com

IP Addresses

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.

Payment Service Providers

Currently, our website uses third party payment service providers (“PayPal”) in order to process credit and debit card transactions on our behalf. In order to complete a purchase at our website you may be transferred to pages hosted by a third party PayPal. Our selected PayPal are fully Payment Card Industry Data Security Standard compliant. PayPal has full responsibility for the security of your transaction data. We have taken reasonable steps to ensure that no transaction data that passes to PayPal servers can be examined, used or modified by any third parties. Our PayPal merchant service provider will not share your personal information with any individual or organisation unless it is obliged to do so by law.

Cookie Use

Cookies are a feature of internet web browsers. A cookie is a very small text file that your web browser saves on your computer’s hard drive. Our website may make use of cookies files. Cookies allow us to deliver a more convenient and personalised experience of our website to you. For example, a cookie allows us to “remember” you and have you automatically logged in from your computer to your account at our website.

It is not necessary to accept cookies in order to view or use our website. However, many people find accepting cookies to be very helpful in terms of time saved and convenience. Please be assured that we do not use cookies in order to extract personal information about you from your computer unless you have already knowingly provided us with that information.

Marketing Communications

If at any time you would like to opt out of receiving email marketing communications please follow the unsubscribe link that can be found at the bottom of each email newsletter.

What else should I know about my privacy?

Third party Internet Web sites and services accessible through this Site have separate privacy and data collection practices, independent of us. SPECIALLENS has no responsibility or liability for these independent policies or actions. Please be careful and responsible online. If you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return. While we strive to protect your information, SPECIALLENS cannot ensure or warrant the security of any information through the transmission process, and any transmission by you of information is done at your own risk.

Policy Changes

Any changes to this privacy policy will be posted on this page of our website.

Contact

Any comments that you have about this privacy policy are welcomed by us. These comments can be made by sending us an e mail at order@speciallens.com. Please write “Privacy Policy” in the subject line.